The issue you might be experiencing with your transaction is likely related to our payment processor, FastSpring, and our third-party fraud prevention AI engine. These systems are designed to evaluate numerous signals before approving any transaction to ensure security and prevent fraud. Unfortunately, transactions may be rejected for various reasons, including but not limited to:
- A history of refunds or chargebacks associated with the buyer.
- Use of VPN/Proxy services.
- A mismatch between the IP address and the card issuing country.
- Use of "freshly created" or temporary email providers.
- Discrepancies in the transaction data provided.
FastSpring reserves the right to reject transactions based on these evaluations, and we have no control over their decision-making process. Your email, address, and name may have been flagged by FastSpring's blacklist, affecting the transaction's acceptance.
To address this issue, we recommend the following steps:
- Attempt your purchase with valid and real data, such as using a different card or providing an alternative name and address not associated with any flags.
- Ensure that you are not using VPN/Proxy services during the transaction.
- Use a permanent email address instead of a temporary or newly created one.
If these measures do not resolve the problem, we encourage you to open a ticket with FastSpring Support directly for further assistance. They are equipped to provide detailed support and can help you navigate through the payment process. Visit their website for support: https://fastspring.com/consumer-support/.
Please rest assured that using accurate and consistent information during payment attempts significantly reduces the likelihood of issues. If you have any further questions or require additional assistance, please do not hesitate to contact us.